FAQs

1. When will my order ship?

Every physical item will be packed very carefully and protected against elements of nature to make sure your items get delivered to your doorstep the way it left my place!

Please allow 3 business days for order processing, weekends and holidays are not considered business days.

2. How long does shipping take?

Delivery/Shipping times will vary according to location and the shipping option selected by the customer at checkout. At this time, I do not ship internationally.

The longest you should have to wait for a package to arrive is 7-10 business days

3. What is your return policy?

A. Eligibility for Returns and Exchanges

I accept returns within 14 days of the delivery date. Refunds initiated after 14 days will not be eligible for a refund.

The product must be in the same condition that you received it and undamaged in any way. If the product is damaged, covered in smells and/or pet hair, you will not be eligible for a refund.

Note that due to the handmade nature of the goods, no refunds or exchanges will be made due to variations in color, size, shape and reasonable flaws in craftmanship inherent with handmade items.

After I receive your item, I'll inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5-14 business days for a refund to show up on your credit card statement.

Items are required to be returned in the original packaging and shipping costs will be paid by the customer.

If anything is unclear or you have more questions feel free to contact me at hollystott@gmail.com or through my website contact page.

B. Non-Eligible Items

Custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

4. When will I receive my refund?

The money will be refunded to the original payment method you used during the purchase.

For credit card payments and bank transfers it may take 5-14 business days for a refund to show up on your credit card statement. Please be patient as I have no control over how quickly your banking system credits the refund.

5. How do I care for my new piece?

Your item is meant to be played with and loved to the fullest! With that there will be times when they need a little TLC to keep them looking (and smelling) their best.

I highly suggest you handwash in a mild detergent solution in cold water and lay flat to dry with a small fan on them to help speed the drying process up and prevent any interior molding from forming.

If you absolutely must put them in a washing machine it should NOT have an agitator. Place them inside a laundry bag and wash on a delicate cycle, cold water, and only use about a tablespoon of detergent in the cycle. Then follow by air drying on a flat surface with a small fan on them to speed the drying process and prevent any interior mold from forming.

When properly cared for, your piece will last a lifetime!

6. Do you take custom orders?

Yes!

If you have seen an item at market, on my instagram, or an item is out of stock on the website and you'd like to order it just reach out through the contact page or at hollystott@gmail.com. If there is a color palette you'd like to swap on an item that's totally doable and falls under the custom order umbrella.

Items that are made to order do take a longer processing time in order to give me ample time to make your item absolutely perfect. I ask that you give me 2-3 weeks processing time to design and make your item before it ships.